Privacy Policy

Last Updated: 25 July 2026

At GOMAI Care, operated by GOMAI GLOBAL INDUSTRIES LLP, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, disclose and protect your information when you visit our website, create an account, place an order, contact us, subscribe to our communications or otherwise interact with GOMAI Care.

By using our website and providing your personal information, you acknowledge this Privacy Policy and the practices described below, subject to applicable law.

1. About Us

Brand: GOMAI / GOMAI Care
Legal Entity: GOMAI GLOBAL INDUSTRIES LLP
Location: Ahmedabad, Gujarat, India
Email: gomaicare@gmail.com
Customer Support / WhatsApp: +91 97277 99965

GOMAI offers and intends to offer products across skincare, personal care, herbal wellness and other consumer-product categories.

2. Information We May Collect

When you use our website or purchase from us, we may collect information including:

  • Name

  • Mobile number

  • Email address

  • Billing and shipping address

  • Account/login information

  • Products viewed or purchased

  • Shopping cart and wishlist information

  • Order and transaction information

  • Payment-related transaction information

  • Customer-support communications

  • Reviews or feedback submitted by you

  • Device, browser and website-usage information

  • IP address and similar technical information

  • Marketing and communication preferences

  • Any information you voluntarily provide to us

We only seek to collect information that is reasonably required for our business operations, customer service and other lawful purposes.

3. Payment Information

Payments made through our website may be processed by third-party payment gateways or financial-service providers.

Depending on the payment method selected, these providers may collect or process information required to complete your transaction.

GOMAI Care does not intend to directly store complete debit card, credit card, UPI PIN, CVV or internet-banking credentials.

Your payment information may be subject to the privacy policies and security practices of the relevant payment provider.

4. How We Use Your Information
We may use personal information to:

  • Create and manage your customer account

  • Process and fulfil orders

  • Confirm purchases and payments

  • Arrange shipping and delivery

  • Provide order tracking

  • Handle cancellations, replacements, returns and refunds

  • Respond to enquiries and customer-support requests

  • Communicate with you through email, phone, SMS or WhatsApp where appropriate

  • Maintain records relating to orders and transactions

  • Prevent fraud, misuse and unauthorized activity

  • Improve our website, products and customer experience

  • Understand website usage and performance

  • Send promotional communications where permitted and based on your applicable preferences or consent

  • Comply with legal, tax, accounting and regulatory requirements

  • Establish, exercise or defend legal claims

  • Protect the rights, property and security of GOMAI Care and our customers

5. WhatsApp Communication

Our website may provide a WhatsApp chat option to make it easier for customers to contact GOMAI Care.

If you communicate with us through WhatsApp, information such as your mobile number, profile information made available through the service, and the content of your messages may be processed for customer-support and communication purposes.

Your use of WhatsApp is also subject to WhatsApp's own terms and privacy practices.

We may use WhatsApp to respond to enquiries and, where permitted, communicate information relating to orders, products, services or offers.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the website and improve your experience.

These technologies may be used to:

  • Remember your shopping cart

  • Keep you signed in where applicable

  • Remember website preferences

  • Understand website traffic

  • Analyse website performance

  • Improve website functionality

  • Measure marketing effectiveness

  • Provide relevant advertising where applicable and permitted

You may be able to control cookies through your browser settings and, where provided, through our cookie-consent controls.

Disabling certain cookies may affect some website functionality.

7. Sharing of Personal Information

We may share necessary personal information with trusted service providers that help us operate our business, including:

  • Website and hosting providers

  • Ecommerce technology providers

  • Payment gateways and payment processors

  • Banks and financial institutions

  • Courier, shipping and logistics partners

  • Customer-support providers

  • Email, SMS and communication providers

  • Analytics and technology providers

  • Marketing and advertising service providers, where applicable

  • Professional advisers such as accountants, auditors and legal advisers

  • Government, regulatory or law-enforcement authorities where required by law

We seek to limit information shared with service providers to what is reasonably necessary for the relevant purpose.

We do not sell your personal information merely for monetary consideration as part of our ordinary business operations.

8. Order and Delivery Information

When you place an order, certain information such as your name, mobile number, delivery address and order details may need to be shared with courier and logistics partners so that your order can be processed and delivered.

Delivery partners may contact you regarding the delivery of your order.

9. Marketing Communications

Where permitted by applicable law, and based on any required consent or preferences, we may send information about:

  • New product launches

  • Special offers

  • Discounts

  • GOMAI updates

  • Skincare or wellness content

  • Promotional campaigns

You may opt out of promotional communications using an unsubscribe option provided in the communication or by contacting us.

Transactional communications relating to orders, payments, security or customer-service matters may still be sent where necessary.

10. Data Security

We take reasonable administrative, technical and organizational measures intended to protect personal information against unauthorized access, misuse, alteration, loss or disclosure.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure.

Customers are responsible for maintaining the confidentiality of their account credentials and should not share passwords or sensitive authentication information with others.

11. Data Retention

We may retain personal information for as long as reasonably necessary to:

  • Provide our products and services

  • Fulfil the purposes described in this Privacy Policy

  • Maintain transaction and business records

  • Meet legal, tax, accounting and regulatory requirements

  • Resolve disputes

  • Prevent fraud

  • Enforce our agreements and policies

When personal information is no longer required, we may delete, anonymize or otherwise securely dispose of it, subject to applicable law.

12. Your Privacy Choices and Rights

Depending on applicable law and the circumstances, you may have rights or choices concerning your personal information.

These may include the ability to:

  • Request information about certain processing of your personal data

  • Request correction or updating of inaccurate information

  • Request deletion or erasure where applicable

  • Withdraw consent where processing is based on consent

  • Manage certain communication preferences

  • Raise a grievance regarding the handling of your personal information

Requests may be submitted using the contact information provided below.

We may need to verify your identity before processing certain requests.

India's Digital Personal Data Protection Act, 2023 establishes a framework for processing digital personal data and individual rights, with relevant provisions being brought into force according to the government's notified timetable.

13. Children's Privacy

Our website and products are not intended to knowingly solicit personal information from children in circumstances prohibited by applicable law.

Where special consent or other requirements apply to processing children's personal data, we will seek to comply with applicable legal requirements.

If you believe that a child has provided personal information to us improperly, please contact us.

14. Third-Party Websites and Services

Our website may contain links or integrations relating to third-party websites, social-media platforms, payment gateways or other services.

GOMAI Care does not control the privacy practices of independent third parties. We encourage you to review the privacy policies of those services before providing personal information.

15. Social Media

You may interact with GOMAI Care through social-media platforms such as Instagram, Facebook or other platforms.

Information you provide through those platforms may also be processed according to the respective platform's privacy policy.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business operations, services, technology or applicable legal requirements.

The updated version will be published on this page with a revised “Last Updated” date.

We encourage customers to review this Privacy Policy periodically.

17. Contact Us

If you have questions, requests or concerns regarding this Privacy Policy or the handling of your personal information, please contact us:

GOMAI GLOBAL INDUSTRIES LLP
Brand: GOMAI Care
Ahmedabad, Gujarat, India

Email: gomaicare@gmail.com
Customer Support / WhatsApp: +91 97277 99965

We will endeavour to review and respond to privacy-related requests in accordance with applicable requirements.