Returns & Refunds

Requests for returns are accepted within 7 days of receiving your GOMAI Care order.

For hygiene and safety, products must be unopened, unused, and in original packaging. We cannot accept returns of unsealed skincare items once delivered to you.

To initiate a return, please notify us of your request through a clear statement via email.

Refunds are issued within 14 days of receiving the return. We use the original payment method, and no additional fees are charged for the reimbursement process.

Return Conditions:

For goods to be eligible for a return, please ensure that:

Purchased within 7 days
Original packaging intact

The following cannot be returned:

Unsealed skincare products due to health protection and hygiene reasons.
Goods that are, after delivery, inseparably mixed with other items.
Products that show signs of use or damage not present at delivery.
Items purchased during clear-out sales or promotional events.

GOMAI Care reserves the right to refuse returns of any merchandise that does not meet these safety conditions.

Returning Items

You are responsible for the cost and risk of returning goods. Send items to our facility:

GOMAI GLOBAL IND.

We recommend an insured, trackable mail service. We cannot be held responsible for goods lost in return shipment and require physical receipt of the product to issue a refund.

Gifts:

If the item was marked as a gift and shipped to you, you will receive a digital gift credit. Once the returned product is received and verified, the credit will be emailed to you.

If the item was not marked as a gift or the giver had the order shipped to themselves, the refund will be issued to the original purchaser.

Contact Us

For questions about our policy, contact us at care@gomaicare.com